Cancellation Policy

 

The Painted Toad is an online art studio.  Currently, we only offer virtual events, but will be offering in-person events once it is safe to do so. Every event takes time, effort, and expense on our side to create a high quality & positive experience. Much of the planning and preparation takes place well before an event, and this is reflected in our fees.

We understand that life happens. Things come up, conflicts arise, and emergencies can effect your ability to maintain your commitment to your art class. Below is our cancellation policy based on the different events we offer. Feel free to Contact Us with any questions you may have.

 

VIRTUAL PAINTING EVENTS (ONLINE CLASSES)

Virtual Painting Classes are NON transferable or NON refundable for any reason. There will be no credits or refunds for “no shows.” Additional promos and discounts cannot be applied. *If you have trouble with Zoom, you can reach out prior to the event via email: rose@thepaintedtoad.com We will not refund or transfer based on having issues with Zoom since we include detailed instructions on what to do. 

PRIVATE PARTIES

The Painted Toad private parties are great for social gatherings, birthday parties, and more! Choose your favorite painting from our library or we can create a custom painting for your event for an extra non-refundable fee of $50.  For IN-PERSON private parties, we will provide all the supplies: paint, brushes, canvases, easels and aprons are all included. Tables, chairs, drinks, & food are not included in the cost. For VIRTUAL private parties, we provide you with a supply list & directions so that you can purchase supplies for your guests, or have them purchase their own supplies if it is a group event. At this time, we are not offering virtual painting kits. You are responsible for delivering supplies & forwarding the Zoom link to the party. We do not accept any sort of promos or discounts towards our private parties.

  • DEPOSIT POLICY

The Painted Toad Private Parties are booked by placing a non-refundable deposit of $150 for adult parties, $100 for kids parties, and $75 for virtual parties. The deposit goes toward the total cost of your party and is used to purchase the supplies needed for your painting party and to secure the desired date and time, after availability is confirmed by The Painted Toad. The date and time is not secure until the deposit is paid, therefore it is best to pay the deposit as soon as you can to get the desired date and time! Once you paid your deposit your desired date and time slot will be blocked out on the calendar, thus securing your private party. Please email rose@thepaintedtoad.com to see open dates or see the upcoming events page.

  • REMAINING BALANCE

The remaining balance is based on how many painters there will be for each private party and will be due no later than 7 days before your party or event will not be held. There will be a $25 late fee if the invoice is not paid before the 7 business days of the scheduled date.

  • RAIN OR SHINE

The purchaser is required to provide a secure location for painting that accommodates all the guests. Indoor spaces are preferred, but an outdoor space can also suffice. However, we cannot predict the weather, so it is always advisable to have an indoor space reserved as a backup. If an event has to be cancelled due to a weather related event, a party can be rescheduled, subject to the availability of The Painted Toad, and for an additional fee.

  • IN-PERSON PRIVATE PARTY CANCELLATION POLICY

While we regret to lose the opportunity to paint with you, our private party cancellation policy is in place to protect the professional artist that is scheduled to instruct and entertain each party. For this reason, we firmly require a minimum of 7 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.

 

When you cancel before the 7 days notice you will receive a partial refund of any fees paid, excluding the non-refundable deposit, and the custom painting fee if applicable. These fees goe towards the supplies and time spent in preparation of the event that was supposed to be scheduled.

 

  • VIRTUAL PRIVATE PARTY CANCELLATION POLICY

While we regret to lose the opportunity to paint with you, our private party cancellation policy is in place to protect the professional artist that is scheduled to instruct and entertain each party. For this reason, we firmly require a minimum of 7 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.

When you cancel before the 7 days notice you will receive a partial refund of any fees paid. This excludes the $75  non-refundable deposit, any custom painting fees, plus a $25 cancellation fee. This fee goes towards the time spent in preparation, etc. for the event that was supposed to be scheduled.

  • RESCHEDULING IN-PERSON & PRIVATE PARTIES

If you are wanting to reschedule your private party, whether it’s the date or time needing to be changed, an extra deposit fee of $100 will be charged each time rescheduling occurs and will go towards your total private party cost. (Subject to availability.) Rescheduling can only occur if given 7 business days’ notice before the first scheduled event. If rescheduling within the 7 Business days time frame an additional fee of $175 will apply.

  • NO SHOW POLICY

The Painted Toad adheres to a strict, NO SHOW=NO REFUND policy. You forfeit all deposits & fees if you do not show on the day of the In-Person or Virtual event. No vouchers will be given and your party cannot be rescheduled. 

  • SAME DAY BOOKINGS

A fee of $100 is charged for same day bookings. This fee is in addition to all of the other fees and costs associated with your event.

 

PAINTED TOAD SPONSORED EVENTS

Transfers, cancellations, or any other changes must be made 48 hours prior to class to receive a credit for a future event. Until we have our transfer page set up, please contact rose@thepaintedtoad to request a transfer. Refunds will not be provided. Transfer credits must be used within 30 days or else the credits will be void. Ticket transfers must be made through our website. Requests through third party channels and social media are NOT guaranteed. Free classes are non-transferable.

In the event classes are cancelled due to unforeseen circumstances such as natural disasters or low capacity (each class requires 10 attendees). You may opt to have your purchase refunded, tickets transferred, or have a credit issued for a future event.

 

If you arrive more than 15 minutes past the start of class, you will be asked to reschedule subject to the 48 hour cancellation policy. Cancellations made after the 48 hours scheduled class start time will be issued a studio credit for the amount paid.

 

Every ticket purchase is a firm commitment to attend the event and we use the funds to design, pay for supplies, advertisement, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

 

Sorry, there will be no credits or refunds for “no shows.”

 

VOUCHERS

Once a voucher from a third party is redeemed on our website your ticket(s) are NOT refundable or transferable. In the event we have to cancel one of our classes you used a voucher for, you will then be able to transfer your credits to another upcoming class.

 

If you purchased your class on a third party website, then our Refund & Cancellation policy applies to your purchase. Every ticket purchase is a firm commitment to attend the event and we use the funds to design samples, advertise, pay for supplies, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

There will be no credits or refunds for “no shows.

 

EMERGENCIES

 

We understand that emergencies can occur. Please contact us directly if you need special consideration for a refund. We try our best to accommodate.