Cancellation Policy

 

The Painted Toad is an online art studio. I only offer virtual events at this time. Every event takes time, effort, and expense to create a high quality & positive experience. Much of the planning and preparation takes place well before an event, and this is reflected in my fees.

I understand that life happens. Things come up, conflicts arise, and emergencies can effect your ability to maintain your commitment to your art class. Below is the cancellation policy based on the different events I offer. Feel free to Contact Rose with any questions you may have.

 

VIRTUAL PAINTING EVENTS (ONLINE CLASSES)

Virtual Painting Classes are NON transferable or NON refundable for any reason. There will be no credits or refunds for “no shows.” Additional promos and discounts cannot be applied. *If you have trouble with Zoom, you can reach out prior to the event via email: rose@thepaintedtoad.com I will not refund or transfer based on having issues with Zoom since I include detailed instructions on what to do. 

PRIVATE PARTIES

The Painted Toad private parties are great for social gatherings, birthday parties, and more! The host or guest of honor gets to paint for free. Choose your favorite painting from my library or I can create a custom painting or craft for your event for an extra non-refundable fee of $50.  At this time, I am not offering virtual painting kits, but this is something I am looking to do in the future. You are responsible for delivering supplies & forwarding the Zoom link to the party.

  • DEPOSIT POLICY

The Painted Toad Private Parties are booked by placing a non-refundable deposit of $25 for virtual parties. The deposit goes toward the planning time to arrange details for your party, painting of a sample piece, and is needed to secure the desired date and time, after availability is confirmed by The Painted Toad. The date and time is not secure until the deposit is paid, therefore it is best to pay the deposit as soon as you can to get the desired date and time! Once you paid your deposit your desired date and time slot will be blocked out on the calendar, thus securing your private party. Please email rose@thepaintedtoad.com to book a private party.

 

  • REMAINING BALANCE

 

The remaining balance is based on how many painters there will be for each private party and will be due no later than 7 days before your party or event will not be held. There will be a $25 late fee if the invoice is not paid before the 7 business days of the scheduled date.

  • VIRTUAL PRIVATE PARTY CANCELLATION POLICY

 

While I regret to lose the opportunity to paint with you, my private party cancellation policy is in place to protect my business interests. For this reason, I firmly require a minimum of 7 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.

 

When you cancel before the 7 days notice you will receive a partial refund of any fees paid. This excludes the $25 non-refundable deposit, any custom painting fees, plus a $25 cancellation fee. This fee goes towards the time spent in preparation, etc. for the event that was supposed to be scheduled.

 

  • NO SHOW POLICY

 

The Painted Toad adheres to a strict, NO SHOW=NO REFUND policy. You forfeit all deposits & fees if you do not show on the day of the Virtual event. No vouchers will be given and your party cannot be rescheduled. 

  • SAME DAY BOOKINGS

A fee of $50 is charged for same day bookings. This fee is in addition to all of the other fees and costs associated with your event.

 

PAINTED TOAD SPONSORED EVENTS

Transfers, cancellations, or any other changes must be made 48 hours prior to class to receive a credit for a future event. Until I have my transfer page set up, please contact rose@thepaintedtoad to request a transfer. Refunds will not be provided. Transfer credits must be used within 30 days or else the credits will be void. Ticket transfers must be made through our website. Requests through third party channels and social media are NOT guaranteed. Free classes are non-transferable.

In the event classes are cancelled due to unforeseen circumstances such as natural disasters or low capacity (each class requires 10 attendees). You may opt to have your purchase refunded, tickets transferred, or have a credit issued for a future event.

 

If you arrive more than 15 minutes past the start of class, you will be asked to reschedule subject to the 48 hour cancellation policy. Cancellations made after the 48 hours scheduled class start time will be issued a studio credit for the amount paid.

 

Every ticket purchase is a firm commitment to attend the event and we use the funds to design, pay for supplies, advertisement, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

 

Sorry, there will be no credits or refunds for “no shows.”

 

VOUCHERS

Once a voucher from a third party is redeemed on our website your ticket(s) are NOT refundable or transferable. In the event we have to cancel one of our classes you used a voucher for, you will then be able to transfer your credits to another upcoming class.

 

If you purchased your class on a third party website, then our Refund & Cancellation policy applies to your purchase. Every ticket purchase is a firm commitment to attend the event and we use the funds to design samples, advertise, pay for supplies, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

There will be no credits or refunds for “no shows.

 

EMERGENCIES

 

I understand that emergencies can occur. Please contact me directly if you need special consideration for a refund. I try my best to accommodate when it is possible to do so.